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Install Gist on your product or website

By Jitta

Updated 4 days ago

It takes only a couple of minutes to install Gist on your website. Once installed, Gist will help you manage all types of communication with customers and website visitors alike.

To start the installation process, you need a Gist account. If you are new to Gist, you need to create a new account. This takes only a few seconds.

Step 1: Create your Gist account

Go to the signup page and create your Gist account by entering your name, email address and password.

Step 2: Create your Workspace

On the next screen, you will be prompted to create a Workspace on Gist for your product or website. Click the "Add Workspace" button and enter the Workspace name and the domain url in the boxes and click "Create Workspace".

Step 3: Install Gist JavaScript code on your product/website

Finally, continue to the setup guide and follow the instructions provided that will help you install Gist on your site.

Gist JavaScript Code

Here is the Gist JS code snippet which you simply need to paste in your website code, before the closing </head> tag.

<!-- start Gist JS code-->
<script>(function(d,h,w){var gist=w.gist=w.gist||[];gist.methods=['trackPageView','identify','track','setAppId'];gist.factory=function(t){return function(){var e=Array.prototype.slice.call(arguments);e.unshift(t);gist.push(e);return gist;}};for(var i=0;i<gist.methods.length;i++){var c=gist.methods[i];gist[c]=gist.factory(c)}s=d.createElement('script'),s.src="https://widget.getgist.com",s.async=!0,e=d.getElementsByTagName(h)[0],e.appendChild(s),s.addEventListener('load',function(e){},!1),gist.setAppId("PROJECT_ID"),gist.trackPageView()})(document,'head',window);</script>
<!-- end Gist JS code-->

IMPORTANT: Remember to replace “Workspace_ID” with your Workspace ID.

You are now ready to start using Gist.

Once you paste the code, Gist starts tracking all user actions on your website user into your Gist account.

With this information, you will be able to:

  1. Create segments of users based on actions or interests.
  2. Create and deliver relevant email campaigns.
  3. Trigger proactive messages and talk to users live

Note: You should include the JavaScript Code even on pages where you aren't displaying the Gist Messenger or any Gist forms. This ensures that Gist is able to accurately track visitor stats for you.

Troubleshooting: 

Sometimes, the installation may get delayed for a while, or you may not see the confirmation after clicking the 'Check Now' button. In that case, check if you're using a cache plugin on your WordPress (such as W3 Total Cache) and purge the cache before you check again.

Always make sure to check your website in an incognito window (private window) without any extensions to see if you are able to see the Gist chat messenger on your website. If you do not see the messenger button on your website but the installation process is completed successfully, then go to your the Messenger Configure Settings in your Gist account (Settings > Messenger > Visibility) and check if the messenger is enabled or not.

How to check if the installation process is completed successfully?

If you followed the steps mentioned above, but still do not see the Gist messenger on your site, it could be that the installation is not complete.

You can check whether or not Gist has installed successfully on your website, by checking your browser console for errors related to Gist. Here's a simple check that you need to do.

Open your website in a new incognito window, right-click anywhere on the page, and choose 'Inspect Element' (or Inspect), and you'll see your browser's developer tools pop up.

Click on 'Console', type Gist, and hit enter.

If Gist is successfully installed, you will see the following.


If Gist is not installed successfully, you will see an error in the console.


If you see this error, then the installation is not successful. Remove the Gist plugin from your WordPress and try installing once again by following the steps laid out above.

If you still are unable to get the installation to work, or if you have any questions about the WordPress installation, reach out to our support team via chat, and we'll be happy to help.

The Next Steps

Understand how you can use Gist to achieve your marketing and customer communication goals. Read our guides and documentation on using Gist effectively for your business.

Here are the links to our documentation on the various tools that you can use on the Gist platform right now:

Live Chat

Event Tracking

Email Marketing

Marketing Automation


Need Help?

If you have any questions, start a Live Chat. Just "Click" on the Chat Icon in the lower right corner to talk with our support team.

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