Live Chat

Guide to setting up Gist live chat messenger

Introduction to Gist Live Chat

Live chat by Gist is an in-app, and on-site live messaging tool that allows you to communicate directly with your users, subscribers, and website visitors. Live chat helps your visitors ask...

Avatar

By Jitta Rao

updated about 3 hours ago

Live Chat FAQ

Here are some commonly asked questions about using Gist Live Chat. Can I turn live chat on or off when I want? Absolutely! You can turn off chat when you don't intend to use it, or if you're on a...

Avatar

By Jitta Rao

updated about 3 hours ago

Get started with live chat using the Gist Messenger

Gist’s live-chat product helps you communicate in real-time with your customers and website visitors alike.You can respond to visitors’ queries in real-time, trigger targeted messages and start...

Avatar

By Jitta Rao

updated 5 months ago

Customize Live Chat Appearance

You can customize the Gist messenger to match your brand, and we certainly recommend that you do so. You can change the color of the button and the messenger widget in the settings tab. Note that...

Avatar

By Jitta Rao

updated about 3 hours ago

Set up Chat Prompts on Gist

Once you have the live chat widget set up, you can create messages that can be triggered based on user actions. Triggered chat prompts are useful for starting conversations with visitors on your...

Avatar

By Josh Slone

updated about 3 hours ago

Show or Hide Live Chat on Specific Pages

You can change the messenger settings to show, hide, or turn off the Gist chat messenger. If you install Gist on your website, the live chat messenger will be automatically installed and will be...

Avatar

By Jitta Rao

updated about 3 hours ago

Using Internal Notes and Tagging Teammates

With Gist, you can work together with your team and collaborate behind the scenes before responding to your customers' questions. Internal notes and teammate tagging are two options that allow...

Avatar

By Jitta Rao

updated about 3 hours ago

Use Emojis and GIFs in Live Chat

Make your visitors feel like they are talking to a real human, by adding emojis, GIFs and stickers to your messages. This will make your conversations friendly and lively and helps avoid being...

Avatar

By Jitta Rao

updated about 3 hours ago

Get Context with Automatic User Profiles

If you’re talking to a visitor or a paid customer, wouldn’t it be nice to understand the context of the conversation, so you can provide better and quicker support? With Gist, you can get the...

Avatar

By Jitta Rao

updated about 3 hours ago

Working as a team and collaborating on customer support

Gist helps you collaborate with your teammates and provides a single interface for your team so you can support your visitors and customers faster, easier, and smarter.Make conversations more...

Avatar

By Paulina N

updated 4 months ago

About Live Chat Notifications

When you and your users participate in a conversation using the Gist live chat messenger, you both get different kinds of notifications.  Here is a brief review of notifications sent by Gist for...

Avatar

By Jitta Rao

updated about 3 hours ago

Capturing Emails Using Live Chat

Gist's messenger can be used as not only a chat tool but also as a lead gen tool.  Because Gist also includes a powerful user tracking tool, you can use it to understand your visitors, leads, and...

Avatar

By Jitta Rao

updated about 3 hours ago

Keep track of bugs and feature requests using chat tags

When you are talking to customers on live chat, you will come across instances where you would need to note something down - whether it is user feedback, bug reports, feature requests, a promise...

Avatar

By Jitta Rao

updated about 3 hours ago

Configuring your Shared Team Email Addresses

If you are already using Gist Live Chat and you’re here, then it means, you are looking for a new email ticketing system. If yes, then you've come to the right place :) With Gist, you can...

Avatar

By Paulina N

updated about 3 hours ago

Using the Live View Feature

Gist's Live View (Beta) is live! See exactly where all of your visitors are where Gist is installed. Set up snippets or just send them a direct message — when you know they are looking!  This quick...

Avatar

By Josh Slone

updated 15 days ago

Enabling Message Sneak-Peek for Live Chat

The "Sneak-Peek" feature in Gist allows you to see incoming chats from visitors and customers in real time. Activate Message Sneak-PeekActivating the Sneak-Peak feature is simple. After you log...

Avatar

By Josh Slone

updated 4 months ago

Setting Up Your Qualification Bot

In this short video tutorial, you'll see exactly how to quickly set up your own qualification bot.

Avatar

By Josh Slone

updated 3 months ago

Using the Reports Dashboard

The "Reports" Tab in the dashboard of your Gist Workspace is a way to see how well your conversations are being handled. Conversations reporting is available on the following plans: Support...

Avatar

By Josh Slone

updated about 3 hours ago