Live Chat

Guide to setting up Gist live chat messenger

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Introduction to Gist Live Chat

Live chat by Gist is an in-app, and on-site live messaging tool that allows you to communicate directly with your users, subscribers, and website visitors. Live chat helps your visitors ask questions instantly, and get answers from you...

By Jamie C.

Updated about 2 months ago

Live Chat FAQ

Here are some commonly asked questions about using Gist Live Chat. Can I turn live chat on or off when I want? Absolutely! You can turn off chat when you don't intend to use it, or if you're on a hiatus. Go to the settings page, click on the...

By Jamie C.

Updated about 2 months ago

Get started with live chat using the Gist Messenger

Gist’s live-chat product helps you communicate in real-time with your customers and website visitors alike. You can respond to visitors’ queries in real-time, trigger targeted messages and start relevant conversations with website visitors, to...

By Jamie C.

Updated about 2 months ago

Customize Live Chat Appearance

You can customize the Gist messenger to match your brand, and we certainly recommend that you do so. You can change the color of the button and the messenger widget in the settings tab. Note that the color of your conversations will also change....

By Jamie C.

Updated about 2 months ago

Set up Chat Prompts on Gist

Once you have the live chat widget set up, you can create messages that can be triggered based on user actions. Triggered chat prompts are useful for starting conversations with visitors on your site and for urging them to take specific...

By Jamie C.

Updated about 2 months ago

Show or Hide Live Chat on Specific Pages

You can change the messenger settings to show, hide, or turn off the Gist chat messenger. If you install Gist on your website, the live chat messenger will be automatically installed and will be visible on all pages by default. if you would like...

By Jamie C.

Updated about 2 months ago

Using Internal Notes and Tagging Teammates

With Gist, you can work together with your team and collaborate behind the scenes before responding to your customers' questions. Internal notes and teammate tagging are two options that allow you to do this. When you are talking to a customer...

By Jamie C.

Updated about 2 months ago

Use Emojis and GIFs in Live Chat

Make your visitors feel like they are talking to a real human, by adding emojis, GIFs and stickers to your messages. This will make your conversations friendly and lively and helps avoid being too formal or robotic. For instance, use the smiling...

By Jamie C.

Updated about 2 months ago

Get Context with Automatic User Profiles

If you’re talking to a visitor or a paid customer, wouldn’t it be nice to understand the context of the conversation, so you can provide better and quicker support? With Gist, you can get the context surrounding your conversation and based on the...

By Jamie C.

Updated about 2 months ago

Working as a team and collaborating on customer support

Gist helps you collaborate with your teammates and provides a single interface for your team so you can support your visitors and customers faster, easier, and smarter. Make conversations more personal Your visitors will see a personal message –...

By Jamie C.

Updated about 2 months ago

About Live Chat Notifications

When you and your users participate in a conversation using the Gist live chat messenger, you both get different kinds of notifications.  Here is a brief review of notifications sent by Gist for live chat messages.  How can I get notified of new...

By Jamie C.

Updated about 2 months ago

Capturing Emails Using Live Chat

Gist's messenger can be used as not only a chat tool but also as a lead gen tool.  Because Gist also includes a powerful user tracking tool, you can use it to understand your visitors, leads, and users on a more detailed level. When an unknown...

By Jamie C.

Updated about 2 months ago

Keep track of bugs and feature requests using chat tags

When you are talking to customers on live chat, you will come across instances where you would need to note something down - whether it is user feedback, bug reports, feature requests, a promise that you make for the future, an offer that you...

By Jamie C.

Updated about 2 months ago

Configuring your support email addresses

If you are already using Gist Live Chat and you’re here, then it means, you are looking for a new email ticketing system. If yes, then you've come to the right place :) With Gist, you can collaborate with your team on not just conversations via...

By Jamie C.

Updated about 2 months ago