Automate your Inbox workflows with rules
Simplify and automate your support inbox management by setting up Inbox Automation rules.
Using Triggers, Conditions and Actions in Inbox Automation
Inbox rules let you automate actions in conversations for an efficient inbox and optimal customer experience, and each Inbox rule is made up of three types of blocks: Triggers (When) : trigger events that qualify a rule to start scanning for the f...
Best practices for Inbox rules - common usage examples
We’ve put together a collection of example rules used by our customers. You can apply these rules in your workspace as they are, or customise them for your specific workflows. Or just use them as inspiration for more rules you can create to make m...
Using conversation properties for advanced Inbox workflows
Conversation properties can be used to categorize, prioritize or further diagnose conversations based on the support needs for your product or service. They work alongside Inbox Automation rules and the Conversation API right out of the box allowi...
AI-Assist for Inbox
Learn about the new AI-powered features for the Gist Inbox.
