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Setting up and using Gist Inbox to support customers and convert leads at scale.
Set up your team and inboxes
Forward your emails to Gist team inbox
Connect your Facebook page with your Gist team inbox
Forward support emails on behalf of your customers
Manage your Support Emails with Gist
Create Inbox views to manage your support workflow
Collaborate with your team
Get context on your contacts fast
Leave internal notes and loop in teammates into conversations
How does teammate online presence work?
Analyze your team performance using Inbox reports
Start a video call with your customers right inside Messenger
Start new outbound conversations from within your Inbox
Get notified of incoming conversations
How does Gist deliver Inbox notifications?
Never miss a conversation with Inbox notifications
Automate your conversations
Automate your Inbox workflows with rules
Using Triggers, Conditions and Actions in Inbox Automation
Best practices for Inbox rules - common usage examples
Using conversation properties for advanced Inbox workflows
AI-Assist Inbox features [Beta]
Best practices to support customers
Respond to customers faster with saved replies
Keep track of support requests by tagging conversations
Respond to conversations on the go with Mobile apps
See what visitors are typing in real-time
Measure customer satisfaction with conversation ratings
Keep your inbox free from spam emails
Can I use GIFs and Emojis in my chat messages?
How do I block spam in my team inbox?
How do I sent a transcript of the conversation?
File type and size restrictions for Gist Inbox & Messenger
See which customers are online in Inbox