Inbox

Setting up and using Gist Inbox to support customers and convert leads at scale.

Set up your team and inboxes

  • Forward your emails to Gist team inbox
  • Connect your Facebook page with your Gist team inbox
  • Forward support emails on behalf of your customers
  • Manage your Support Emails with Gist
  • Create Inbox views to manage your support workflow

    • Collaborate with your team

  • Get context on your contacts fast
  • Leave internal notes and loop in teammates into conversations
  • How does teammate online presence work?
  • Analyze your team performance using Inbox reports
  • Start a video call with your customers right inside Messenger
  • Start new outbound conversations from within your Inbox

    • Get notified of incoming conversations

  • How does Gist deliver Inbox notifications?
  • Never miss a conversation with Inbox notifications

    • Automate your conversations

  • Automate your Inbox workflows with rules
  • Using Triggers, Conditions and Actions in Inbox Automation
  • Best practices for Inbox rules - common usage examples
  • Using conversation properties for advanced Inbox workflows
  • AI-Assist Inbox features [Beta]

    • Best practices to support customers

  • Respond to customers faster with saved replies
  • Keep track of support requests by tagging conversations
  • Respond to conversations on the go with Mobile apps
  • See what visitors are typing in real-time
  • Measure customer satisfaction with conversation ratings
  • Keep your inbox free from spam emails

    • Common questions

  • Can I use GIFs and Emojis in my chat messages?
  • How do I block spam in my team inbox?
  • How do I sent a transcript of the conversation?
  • File type and size restrictions for Gist Inbox & Messenger
  • See which customers are online in Inbox