Messenger

Setting up and customizing your Messenger to start chatting with customers.

Customize the Gist Messenger

Customize the Gist Messenger to match your brand

This article will guide you to customize the look and feel of your Gist Messenger so your website visitors and customers feel like it's part of your product or site.. To start customizing your Gist Messenger, navigate to Settings > Tools > Messen...

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By Jitta

June 14, 2021

Configure your Messenger to work with multiple languages

The Gist Messenger supports multiple languages and allows you to communicate with your website visitors and customers worldwide and deliver a great real-time support experience.  You’ll have 44 languages to choose from, including French, Spanish, ...

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By Jitta

June 14, 2021

Let your visitors know when you’re out of office

It's important to let your customers know when they can expect a response by setting business hours to manage customer expectations better. Set your business hours By default, your business hours are set to an always-on (24/7) schedule. You can ch...

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By Jitta

June 14, 2021

Show or hide Messenger on specific pages

Step-by-step instructions for showing or hiding the Gist Messenger widget on chosen pages of your website.

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By Jitta

June 7, 2023

Control who can see the Messenger on your website

Gist allows you to easily control who can see the Messenger on your website and in turn who you can have conversations with. Set your Launcher visibility Navigate to   Settings > Tools > Messenger > Visibility . Go to the Launcher visibility sec...

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By Jitta

June 14, 2021

Show or hide Messenger on specific devices

Gist allows you to control on which devices the Messenger will be shown or hidden when your website is accessed. Here's a quick and simple guide to walk you through the steps. Navigate to Settings > Tools > Messenger > Visibility . Go to Show me...

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By Jitta

June 14, 2021

Promote your content to customers using Messenger apps

Show content to visitors and users on your Messenger home.

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By Jitta

October 5, 2022

Require leads to give their email to start a conversation

Only allow leads who give their email address to chat.

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By Jitta

March 16, 2023

The Messenger JavaScript API

Common questions