Getting started with Support Bot
Support bot gives instant and precise answers to your customers’ common questions, so your team can focus on conversations where a human touch is needed. By instantly answering common queries, Support Bot will resolve 32% of your customers’ common...
Create your first answer
With Support Bot, you can instantly resolve common questions your customers ask to create a better customer experience, and you’ll increase your customer satisfaction, while freeing your team to focus on issues only humans can resolve. Here’s how ...
Train your Support bot to provide more resolutions
Support bot instantly answers your customer's common questions thereby improving your overall customer satisfaction. However, the bot can only answer questions from the pool of questions you trained it to answer. Bot Coverage The percentage of con...
When does Support Bot send a message?
Support bot answer your customer questions instantly so your team doesn't have to but to make it non-intrusive, it will only trigger in certain scenarios: Support bot replies to new conversations initiated by a visitor or a contact. Support bot ca...