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Support Bot

Setting up Support bot to provide instant resolutions 24/7

Getting started with Support Bot

Support bot gives instant and precise answers to your customers’ common questions, so your team can focus on conversations where a human touch is needed. By instantly answering common queries, Support Bot will resolve 32% of your customers’ common...

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By Jitta

November 25, 2021

Create your first answer

With Support Bot, you can instantly resolve common questions your customers ask to create a better customer experience, and you’ll increase your customer satisfaction, while freeing your team to focus on issues only humans can resolve. Here’s how ...

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By Jitta

November 23, 2021

Train your Support bot to provide more resolutions

Support bot instantly answers your customer's common questions thereby improving your overall customer satisfaction. However, the bot can only answer questions from the pool of questions you trained it to answer. Bot Coverage The percentage of con...

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By Jitta

November 23, 2021

When does Support Bot send a message?

Support bot answer your customer questions instantly so your team doesn't have to but to make it non-intrusive, it will only trigger in certain scenarios: Support bot replies to new conversations initiated by a visitor or a contact. Support bot ca...

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By Jitta

November 23, 2021

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