Use qualifiers if you’d like a custom answer to send only when specific words are used in the question.  

Most answers don’t require qualifiers. By adding them, the answer will only send for questions containing those words and not for similar questions without them.

Important: The presence of qualifiers in a question doesn't guarantee an answer will send.

To add qualifiers, click on "Training questions" when training Support Bot and add them in the text bot under the Qualifiers section separated by a comma:

Once you’ve saved your qualifiers, your answer will only send to questions containing those words.

Important: For qualifiers to work, you'll also need to add at least one example question. You should also ensure that the words in your example questions correspond with the qualifiers you add.