Emma - Gist's AI Bot

Offer instant and proactive support at scale

  • Emma Explained

    • Custom Answers

  • Custom Answers Explained
  • Create your first custom answer
  • Train your custom answers to provide more resolutions
  • Custom Answers FAQs

    • AI Answers

  • AI Answers Explained
  • Optimizing your help content for AI Answers
  • AI Answers FAQs

    • Common questions

  • When does Support Bot send a message?
  • How does support bot choose between AI Answers and Custom Answers?
  • When should I use qualifiers in Custom Answers?
  • Customize the next step for customers when a Support Bot answers a question