Emma Explained
When does Emma send a message?
How does Emma choose between AI Answers and Custom Answers?
When should I use qualifiers in Custom Answers?
Customize the next step for customers when Emma answers a question
Custom Answers Explained
Create your first custom answer
Train your custom answers to provide more resolutions
Custom Answers FAQs
AI Answers Explained
Manage your Emma content
Ask Emma: Your AI-Powered Inbox Assistant
Optimizing your help content for AI Answers
AI Answers FAQs
