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Emma - Gist's AI Bot

Offer instant and proactive support at scale

  • Emma Explained
  • Custom Answers

  • Custom Answers Explained
  • Create your first custom answer
  • Train your custom answers to provide more resolutions
  • Custom Answers FAQs
  • AI Answers

  • AI Answers Explained
  • Optimizing your help content for AI Answers
  • AI Answers FAQs
  • Common questions

  • When does Support Bot send a message?
  • How does support bot choose between AI Answers and Custom Answers?
  • When should I use qualifiers in Custom Answers?
  • Customize the next step for customers when a Support Bot answers a question
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