Knowledge Base Overview
Create a comprehensive and user-friendly Knowledge Base that aligns with your brand and meets the evolving needs of your customers
Getting started with Knowledge Base
Step-by-step guide to setting up your Gist Knowledge Base; simplify customer support and boost user experience.
Knowledgebase Style Guide
A guide for consistent formatting of text elements, images, blockquotes and hyperlinks in your help content
Organize your articles into collections and sections
Organize articles effectively in your Knowledge Base to ensure that users can easily find the help they need
Use Code Blocks with automatic syntax highlighting
Gist comes loaded with automatic code blocks with syntax highlighting. There's nothing to set up or configure - it'll automatically highlight your code based on the code you insert. How does it work? In the article editor, click Code View Warp th...
Manage social media and footer links
A well-branded and functional footer is a key element of any Knowledge Base. It enhances the visual appeal and provides users with quick access to important links and social media platforms. This guide outlines the steps to customize the footer of...
Improve articles based on your customers’ feedback
Making sure your articles are sufficiently solving your customers problems is essential in delivering effective self help to your customers. With article feedback, your customers can indicate if they found an article helpful and highlight the arti...
Liquid Cheatsheet for Knowledge Base Themes
Customize the appearance of your help center with advanced liquid variables and control logics
Setting Up Your Help Center for Multilingual Support
Provide self-serve support in your customers’ native language with multilingual articles and collections.
How do I directly link to a specific section of an article?
Use anchor links to help your visitors navigate to a specific section of your help content without scrolling. In your Gist workspace, navigate to knowledge base section. Hover over the knowledge base article where you want to add an anchor, then c...
How do I turn my Knowledge Base off?
Do you need to briefly take your Knowledge Base offline, or maybe for a while? With Gist, you can "Turn Off' your knowledge base in the toggle of a switch! You will still be able to edit and organize your Knowledge Base. You will still be able to...
How do I turn on Messenger in my Knowledge Base?
Want the option to have a Live Chat with your customers when they are on your Knowledge Base? With Gist, it's possible and easy to do! Enable Live Chat on your Knowledge Base 1. Navigate to Settings > Knowledge base > General page. 2. Scroll dow...
