Help! I have trouble installing Gist on my site.
By Jitta Rao
updated 5 months ago
If you have trouble installing Gist on your website, here are some of the typical things to look out for. Usually, these troubleshooting steps will solve any problems with installation, but if your issue still remains unaddressed, reach out to our team via chat.
Firewalls and Adblockers
The most common reasons why the event visualizer may not work are: Adblockers, and Internet Firewalls.
If Gist isn’t working due to the presence of adblockers, you should see errors in your developer console, like: Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
If this happens, either disable the adblocker extension, or ensure that you whitelist *.getgist.com within the extension.
Similarly, check your system’s internet firewall and see if it is blocking Gist from interacting with your site.
Also, check for any typos within the snippet code. If you copy-paste the code directly from the documentation on this site, you should be fine. But if you pasted the code from another place (like an email, or a word document), it is possible that the code had been reformatted by the word processors.
If you are still unable to make the event visualizer work, let our team know via chat and we will do our best to help you get Gist running for you.
If you have any further questions, please start a Live Chat. Just "Click" on the Chat Icon in the lower right corner to talk with our support team.