The bot triggers allow you to enroll contacts into a workflow based on their interactions with bots on your website or app. These triggers can be used to automate actions based on bot activity.
Triggers
Viewed a Bot: Enrolls a contact into a workflow when they see the bot on your website or app.
Engaged with a Bot: Enrolls a contact into a workflow when they click a welcome button or respond to the bot message.
Completed a Bot: Enrolls a contact into a workflow when they complete the last step of the bot.
Reached a Bot Goal: Enrolls a contact into a workflow when they meet the conditions of the goal set in the bot editor.
Setup
1. Choose from the "Outbound" and "New conversation" bot types.
Note: The New conversation bot type isn't available for the "Viewed a bot" trigger.
2. Select the specific bot from the dropdown list of all available bots in the workspace.
3. Click Save.
Example Use Cases
Viewed a Bot: Trigger a workflow to follow up with additional information or resources after a contact views a bot.
Engaged with a Bot: Trigger a workflow to send personalized messages or offers when a contact engages with a bot.
Completed a Bot: Trigger a workflow to send a thank-you message or next steps after a contact completes a bot interaction.
Reached a Bot Goal: Trigger a workflow to reward contacts who meet specific goals within a bot, such as scheduling a meeting or making a purchase.
