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Use Emojis and GIFs in Live Chat

By Jitta Rao

updated 3 months ago


Make your visitors feel like they are talking to a real human, by adding emojis, GIFs and stickers to your messages. This will make your conversations friendly and lively and helps avoid being too formal or robotic.

For instance, use the smiling emoticon often to set the mood of your conversations, use thumbs up to let your visitors know that you agree with them, or send funny GIFs to light up their day. 

Positivity increases conversion rates because it lets the visitors know that they are not talking to some robot and that there is a real human on the other side of the conversation. People are also easier to convince when they are in a happy state.

With the emoji and GIF button which you can see in the team inbox, you can use a wide variety of emojis and GIFs to send to your visitors.


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