Can I use GIFs and Emojis in my chat messages?

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By Jitta

updated 4 months ago

Absolutely! By adding emojis, GIFs and stickers to your messages, it will make your visitors feel like they are talking to a real human. This will make your conversations friendly and lively and helps avoid being too formal or robotic.

Here's a quick video of when and how to use them.


Positivity increases conversion rates because it lets the visitors know that they are not talking to some robot and that there is a real human on the other side of the conversation. People are also easier to convince when they are in a happy state.

How to add emojis and GIFs

Open any conversation in your team Inbox and click the emoji and GIF icon, you'll see a wide variety of emojis and GIFs to send to your visitors.

For instance, use the smiling emoticon often to set the mood of your conversations, use thumbs up to let your visitors know that you agree with them, or send funny GIFs to light up their day.

Important: Make sure the emojis and GIFs you use are appropriate for the topic of your conversation. If not use properly, your customers may abandon the conversation and even mistrust your brand.


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