How does teammate presence work?

Avatar

By Paulina N

updated 7 days ago

A teammate can have one of three possible presence values :

🟢 Active (green)

🟡 Inactive (yellow)

⚫️ Away (grey)

Note: A teammate is active if they are active on at least one client (web, iOS, or Android app), and they are not marked as "away."

There are two ways a user presence can be set: 

  1. Automatic
  2. Manual

Automatic Presence

Gist automatically determines your availability based on how consistently you're interacting with the app on your device.

 Device
You're active when...
You're inactive after...
Web browser
You're interacting with Gist in your web browser
10 minutes of browser inactivity
Mobile
Gist is open and is in the foreground
You switch apps, close Gist, or lock your screen
Email
You replied to a conversation from email
10 minutes of email inactivity

Gist will automatically detect activity when you are accessing via the web browser, and after 10 minutes with no activity, you are automatically marked as inactive.

Away Mode

A teammate can manually mark themselves as away. A manual status set this way will persist between sessions and devices and overrides the automatic presence determined by Gist.

When the teammate marks themselves as available by switching off the manual away mode, the automatic status will be used instead. 

When away mode is on, there's no way to force a user status to be active until it has been manually turned off.

How to turn on away mode?

There are two ways you can switch to away mode:

1. Using a web browser

 Login to your Gist account from a web browser and navigate to Inbox, scroll to the lower left-hand corner where you'll find your presence status, click the three vertical dots, and toggle on "Away Mode."

2. Using the Gist mobile app

From the Gist mobile app, click the gear icon at the bottom to view the Settings page then toggle on "Away Mode."


Need Help?

If you have any further questions, please start a Live Chat. Just "Click" on the Chat Icon in the lower right corner to talk with our support team.


Did this answer your question?