Auto-close abandoned Bot conversations

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By Jitta Rao

updated 11 days ago

To increase your team’s efficiency, you can auto-close conversations where customers stop interacting with Bots for say 5 minutes.

This will allow your team to better organize the Inbox, so they can focus on conversations that require their attention.

To do this, just go to Settings > Messenger > Bot page and enable ‘Auto-close abandoned bot conversations' option.

Note: By default, conversations started by Bots will appear in your 'Unassigned' inbox. By auto-closing them, they will automatically be moved to your closed conversations list, so your team can focus on conversations that require their attention.

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