How do I turn on Live Chat in My Knowledge Base?
By Jitta Rao
updated about 3 hours ago
Want the option to have a Live Chat with your customers when they are on your Knowledge Base?
With Gist, it's possible and easy to do!
Enable Live Chat on your Knowledge Base
1. Go to "Basic Settings", found under the "Knowledge Base" heading in settings.
2. Scroll down the page to the "Show Messenger" Toggle, and flip it to green.
Follow these 2 steps, and now you have Gist Messenger live on your Knowledge Base!
Once Gist Messenger is enabled, you can end every Knowledge Base article with a direction to start a Live Chat (Just like we do, see below :)
If you have any further questions, please start a Live Chat. Just "Click" on the Chat Icon in the lower right corner to talk with our support team.