Our most important job is to bring you a reliable service with great deliverability. As a shared service, this means we need to ensure that everyone is playing by the rules, to minimise any impact one customer's behavior may have on another.
One of the ways we achieve this is through approvals. Approvals are a normal part of sending email through an email service provider, and are designed to help:
- Keep spammers at bay.
- Ensure people are following best practices for email content and contact growth.
- Safeguard the sending reputation of all customers who use our service.
This ensures that all Gist Email Marketing users are able to score high deliverability rates and are in good standing with ISPs around the internet. Our precautions are meant to protect your business and the businesses of all Gist Users.
When approvals happen
Approvals are triggered based on the number of contacts you're sending to. The point at which they trigger is different for each account, and can change based on how long you've been sending with us. Your account may need to be approved more than once during your time sending with us, depending on how rapidly your audience grows.
There are other situations which might trigger an approval, such as abnormally high bounce or complaint rates, but the procedure is much the same, and our team will help you through.
When to request approval
You can request an approval by going to the marketing tab of your Gist workspace. There, you will see a banner at the top of your screen which says, "Email sending is disabled until your account has been approved by our team. Please submit the details for approval."
There will also be a button which says, "Submit Now"
How to get activated
To unlock your email sending capabilities with Gist, click the "Submit Now" button and fill out the form (which will pop up).
Here are the details we'll need:
1. Briefly tell us about your business and how you plan to use Gist.
2. How you built your current list of contacts and tell us whether or not it meets our minimum standards. (Note: You can find our minimum standards right here.)
3. What web domain will you be sending email from? (The email address, or addresses, you'll use in your Gist account.)
4. Which marketing or sales tools have you used on the past to grow your business?
Once you submit these answers, a member of our support team will review the information and either enable your email sending or get in touch with you for more information. You'll know you've been approved via an email immediately sent upon approval. Or our support team will request some additional information to move forward with the verification process.
And that's it! Happy sending!
How long does it take?
We do our best to respond to account activation requests as quickly as possible, as we know you're eager to start sending! We don't currently have a set time frame for responses as it will depend on the information you submit.
How will I know I've been approved?
We'll send approval emails to the email address of the owner of your workspace.
What happens if I'm not automatically approved?
Not to worry - this just means that we need more information to verify that you are who you say you are! We'll reach out directly and request a few additional pieces of information so we can move forward with approval.
In the meantime, you will have full access to the app's features, like Live Chat, Events, Forms.
If you have any further questions, please start a Live Chat. "Click" on the Chat Icon in the lower right corner to talk with our support team.