The Gist mobile app, Gist for iOS and the Gist for Android, allows you to take Gist Inbox on the go. They allow you and your team to reply to conversations quickly, so you don't have to wait until you get back to your office or your desk.
The Gist mobile app can be installed on iOS devices running iOS 14 or later or on Android devices running Android 7.0 or later. It is possible, but not supported, to run the app on Macs with Apple Silicon.
Install the Gist mobile app (iOS)
- Open the App Store on your device.
- Search for the Gist Live Chat app, then tap Get to download and install the app.
- Tap Open or open the Gist app on your device.
- A "Gist" Would Like to Send You Notifications prompt will appear. If you want the Gist app to send you notifications, you must allow push notifications. Learn more about enabling notifications from the Gist app.
- Enter your Gist credentials and tap Log In. If you're a user in multiple Gist workspaces, you'll be prompted to select which workspace you want to access.
Install the Gist mobile app (Android)
- Open the Google Play Store on your device.
- Search for the Gist Live Chat app, then tap Install to download and install the app.
- Tap Open or open the Gist app on your device.
- Enter your Gist credentials and tap Log In. If you're a user in multiple Gist workspaces, you'll be prompted to select which workspace you want to access.
Available Features
The mobile app is free to use with your Gist account. While it doesn't have every feature the web app does, here's what you can do:
- Get notified of new incoming messages from visitors and customers and help them get instant answers to their questions even outside of office hours or even when you are not at your desk.
- View open, snoozed, and closed conversations, and reply to existing conversations.
- Easily search conversations by name, email, or keywords.
- Access your customer profile and previous conversations they had with your team.
- Attach files, send emojis and GIFs and make conversations friendly.
- Add conversation tags and keep track of feedback or support requests.
- Share your calendar where your customers can easily book a meeting.
- Insert saved replies or knowledge base articles for a faster and thorough response.
- Send internal notes and keep the collaboration between you and your teammates.
Manage Profile Settings
The mobile app also allows you to make changes to your profile. The changes you make here will also apply to the web app.
Away Mode - Change your availability status and manually set yourself as away. Learn more about how online presence works here.
Notification Settings - This allows you to control the mobile notification you'll receive on your devices to make sure you're not missing out on any message, even when you're traveling. Check out this detailed guide on how Gist delivers Inbox notifications.
Change Password - Change or reset your password for both the mobile and web app.
Switch Workspace - If you own or a part of multiple workspaces, you can choose which workspace to access to view the conversations.
Need Help?
If you have any questions, please start a Live Chat. Just "Click" on the Chat Icon in the lower right corner to talk with our support team.