Occasionally, you may need to update your account details for security or personal reasons. Gist provides a simple and intuitive process to do this. This guide is designed to walk you through the process of changing your account name, email or password.
Change Your Account Name
Updating your name that's shown in the Gist Messenger is a simple process. Here are the steps to do it:
- Login to your Gist account.
- Click your name in the top-right corner in the main navigation menu.
- Select Account Settings.
- Update your 'First name' and 'Last name' in the respective fields with the new names.
- Your changes will automatically be saved once you make them.
Remember, the name displayed in Gist Messenger reflects your identity, so make sure it's accurate and up-to-date.
Change Your Password
Follow these steps to change your password:
- Login to your Gist account.
- Click your name in the top-right corner in the main navigation menu.
- Select Account Settings.
- Click the Change password button.
- In the respective boxes, type your new password and your current password.
- Click Change Password to finalize the changes.
Change Your Login Email
Follow these steps to change your login email:
- Login to your Gist account.
- Click your name in the top-right corner in the main navigation menu.
- Select Account Settings.
- Update the email address in the 'Email' box.
- Your email will automatically be saved once you change it.
Forgot Your Password
In case you forget your password, use the "forgot your password?" link on the login screen to reset it.
Locked Account
If your account is locked due to too many failed Email/Password login attempts, contact our Customer Support. We are happy to help you regain access to your account.
Common Questions
In addition to the steps outlined in our guide, we've included some frequently asked questions (FAQs) that may assist you while you're trying to reset your password.
1. I don’t see an email to reset my password. What do I do now?
If you do not see the email in your inbox, there could be a couple of reasons:
Check your spam folder. This isn’t common but it can sometimes happen, especially if you’ve attempted to reset your password several times.
Make sure you’re entering the correct email address for your account. If you’ve entered an address that isn’t associated with a Gist account, you won’t receive a password reset email.
2. I’m getting an error that my reset code is invalid. What should I do?
If you're getting an error message that your reset code is invalid, please get in touch with our Support Team, and we’ll assist you.
Remember, the safety of your account is our priority. Always ensure your password is strong and your email address is up-to-date to guarantee the best security for your Gist account.
