FAQs

Answers to the most common questions. Guides to the most common issues.

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Complete your profile on Gist

Once you have everything setup, you can update your company profile including name, website and logo, which can be used when sending messages to your users.To update your company profile on Gist, go to the Settings page, and click on the 'General...

By Jitta Rao

updated 3 months ago

Add and Remove Team Members

If you are a part of the Gist Pro plan, you can have an unlimited number of teammates on your Gist account.Having more teammates on Gist helps you manage your sales, marketing and customer communication efforts better, and helps your entire team...

By Jitta Rao

updated 3 months ago

How do visitors, leads, and users work in Gist?

You can use Gist to communicate with anyone who is on your website. You can send messages to your website visitors and logged out users using chat prompts, and convert them into users/members of your website. You can also send emails and chat...

By Jitta Rao

updated 3 months ago

Why is email sending disabled for my account?

There are a few reasons why your Gist account may have been blocked from sending emails.High bounce ratesIf any email you send via Gist acquires a hard bounce rate violating Gist’s acceptable threshold, it is likely that further sending of email...

By Jitta Rao

updated 3 months ago

Is Gist right for me?

Gist helps you identify your visitors and convert them into paying customers. If you are a blogger or a small business looking to handle all customer communication under one roof, then Gist is the ideal choice for you.What can I do with Gist?If...

By Jitta Rao

updated 3 months ago

How do notifications work on Gist?

Notifications are an important part of Gist. Whenever your users send messages to you via chat, you can set Gist up in a way to send you notifications across platforms so you don't miss out on any important conversations.Each of your teammates on...

By Jitta Rao

updated 3 months ago

How do I unsubscribe users from receiving emails?

Whether you create an auto message, broadcast message, or a drip email campaign, any email you send to your users using Gist will include a link to unsubscribe from your emails. This option is turned on automatically and you cannot change it.Can a...

By Jitta Rao

updated 3 months ago

Where can I find my project ID or workspace ID?

Your Gist workspace ID is a unique code assigned to your app or project when you create it. There are a few ways you can find your workspace ID.The easiest way is to check the URL of any page you have open in Gist. It's the code that comes after...

By Paulina N

updated 15 days ago

What is user_id and why would I want to use it?

Tracking signups correctly is a key step in your marketing funnels and identifying those new users is important so their information is available to your marketing, sales and support teams.And a User ID is required to uniquely identify each user...

By Jitta Rao

updated 15 days ago

Filter and segment your users

Using Gist, you can filter users based on their standard or custom properties, and then segment them into groups. You can use user segments to send specific targeted messages and email campaigns.A segment is a group of people filtered based on...

By Jitta Rao

updated 3 months ago

Help! I have trouble installing Gist on my site.

If you have trouble installing Gist on your website, here are some of the typical things to look out for. Usually, these troubleshooting steps will solve any problems with installation, but if your issue still remains unaddressed, reach out to our...

By Jitta Rao

updated 3 months ago

Why hasn’t a user received my message?

Whenever you send a message on Gist, we check the conditions and user properties and if a user matches those properties, we send them the message immediately.If a user who should have received a message hasn’t, there could be a few reasons why....

By Jitta Rao

updated 3 months ago

What system requirements does Gist have?

Gist is built to work on the most popular systems and browsers. A supported web browser is required for full functionality of Gist's features.We extensively test and support the following browsers:Windows-supported browsersChrome (Latest...

By Jitta Rao

updated about 1 month ago

What is a Unix timestamp and why is it needed?

For Gist to be able to distinguish new users from old ones, it is important to know when your existing users signed up.Gist tracks signup dates and times in the form of a Unix timestamp. Every modern programming language has ways to calculate...

By Jitta Rao

updated 3 months ago

What is real time user presence (the technical explanation)?

Real-time presence works based on periodic heartbeat requests coming from the user. The user sends those heartbeats every 30 seconds. and if Gist does not receive a heartbeat request in 2 minutes, then the user is considered offline.Immediate...

By Jitta Rao

updated 3 months ago

Why am I missing some user data?

It is possible that some of your users are using some kind of ad-blockers or any other browser extensions to block JavaScript on your website.While Gist doesn’t provide ads, most ad-blockers (like Adblock, uBlock, Ghostery, etc.) automatically...

By Jitta Rao

updated 15 days ago

How do I sign up for a free trial of Gist?

Gist offers a 21-day full featured free trial and the signup process is quick and easy.1. Go to Gist homepage, enter your email address, and click on the ‘Get Started’ button.If you would like to use Gist on your website, we recommend you to enter...

By Jitta Rao

updated 3 months ago

Create filters for dates in the future

Using Gist, it is easy to create filters for dates in the future.Gist's user properties contain filters that will allow you to search for data related to future dates. Just select the filter 'more than x days in the future' or 'less than x days in...

By Jitta Rao

updated 3 months ago

Is Gist GDPR Compliant?

Gist and GDPR ComplianceAs a company, we strive to be as transparent as we can about our business, and GDPR has provided us with an opportunity to help you understand how we use data shared by you. We are fully committed to providing features in...

By Jitta Rao

updated 3 months ago

Gist Installation - Troubleshooting

Sometimes, the installation may get delayed for a while, or you may not see the confirmation after clicking the 'Check Now' button. In that case, check if you're using a cache plugin on your WordPress (such as W3 Total Cache) and purge the cache...

By Jitta Rao

updated 3 months ago

How does Gist compare with Crisp Chat?

Gist is not just a Crisp alternative, but a major upgrade over Crisp. Here's a simple comparison between Gist and Crisp, including the differences in features, experience, and pricing.1. Gist is more than just a live chat applicationWhereas Crisp...

By Jitta Rao

updated about 2 months ago

Can I customize the Gist Messenger?

Yes, you can customize the Gist messenger to match your brand, and we certainly recommend that you do so.You can change the color of the button and the messenger widget in the settings tab. Note that the color of your conversations will also...

By Jitta Rao

updated 3 months ago