FAQs

Answers to the most common questions. Guides to the most common issues.

How do visitors, leads, and users work in Gist?

You can use Gist to communicate with anyone who is on your website. You can send messages to your website visitors and logged out users using chat prompts, and convert them into users/members of...

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By Jitta Rao

updated about 1 year ago

Why is email sending disabled for my account?

There are a few reasons why your Gist account may have been blocked from sending emails.High bounce ratesIf any email you send via Gist acquires a hard bounce rate violating Gist’s acceptable...

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By Jitta Rao

updated about 1 year ago

Is Gist right for me?

Gist helps you identify your visitors and convert them into paying customers. If you are a blogger or a small business looking to handle all customer communication under one roof, then Gist is the...

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By Jitta Rao

updated about 1 year ago

How do notifications work on Gist?

Notifications are an important part of Gist. Whenever your users send messages to you via chat, you can set Gist up in a way to send you notifications across platforms so you don't miss out on any...

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By Jitta Rao

updated 6 months ago

How do I unsubscribe contacts from receiving emails?

Whether you create an auto message, broadcast message, or a drip email campaign, any email you send to your contacts using Gist will include a link to unsubscribe from your emails. This option is...

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By Jitta Rao

updated 6 months ago

Where can I find my project ID or workspace ID?

Your Gist workspace ID is a unique code assigned to your app or project when you create it. There are a few ways you can find your workspace ID. The easiest way is to check the URL of any page you...

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By Paulina N

updated 6 months ago

What is user_id and why would I want to use it?

Tracking signups correctly is a key step in your marketing funnels and identifying those new users is important so their information is available to your marketing, sales and support teams.And a...

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By Jitta Rao

updated 12 months ago

Filter and segment your contacts

Using Gist, you can filter contacts based on their standard or custom properties, and then segment them into groups. You can use contact segments to send specific targeted messages and email...

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By Jitta Rao

updated 8 months ago

Help! I have trouble installing Gist on my site.

If you have trouble installing Gist on your website, here are some of the typical things to look out for. Usually, these troubleshooting steps will solve any problems with installation, but if your...

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By Jitta Rao

updated about 1 year ago

Why hasn’t a contact received my email?

After sending a marketing email from Gist, you can view the email report to see which contacts received your email. In some cases, a contact that appears in the Delivered tab may reach out letting...

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By Jitta Rao

updated 8 months ago

What system requirements does Gist have?

Gist is built to work on the most popular systems and browsers. A supported web browser is required for full functionality of Gist's features.We extensively test and support the following...

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By Jitta Rao

updated about 1 year ago

What is a Unix timestamp and why is it needed?

For Gist to be able to distinguish new users from old ones, it is important to know when your existing users signed up.Gist tracks signup dates and times in the form of a Unix timestamp. Every...

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By Jitta Rao

updated about 1 year ago

What is real time user presence (the technical explanation)?

Real-time presence works based on periodic heartbeat requests coming from the user. The user sends those heartbeats every 30 seconds. and if Gist does not receive a heartbeat request in 2 minutes,...

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By Jitta Rao

updated about 1 year ago

Why am I missing some contact data?

It is possible that some of your contacts are using some kind of ad-blockers or any other browser extensions to block JavaScript on your website. While Gist doesn’t provide ads, most ad-blockers...

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By Jitta Rao

updated 8 months ago

How do I sign up for a free trial of Gist?

Gist offers a 21-day full featured free trial and the signup process is quick and easy.1. Go to Gist homepage, enter your email address, and click on the ‘Get Started’ button.If you would like to...

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By Jitta Rao

updated about 1 year ago

Create filters for dates in the future

Using Gist, it is easy to create filters for dates in the future.Gist's user properties contain filters that will allow you to search for data related to future dates. Just select the filter 'more...

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By Jitta Rao

updated about 1 year ago

Is Gist GDPR Compliant?

Gist and GDPR Compliance As a company, we strive to be as transparent as we can about our business, and GDPR has provided us with an opportunity to help you understand how we use data shared by...

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By Jitta Rao

updated 4 months ago

Gist Installation - Troubleshooting

Sometimes, the installation may get delayed for a while, or you may not see the confirmation after clicking the 'Check Now' button. In that case, check if you're using a cache plugin on your...

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By Jitta Rao

updated 6 months ago

How does Gist compare with Crisp Chat?

Gist is not just a Crisp alternative, but a major upgrade over Crisp. Here's a simple comparison between Gist and Crisp, including the differences in features, experience, and pricing.1. Gist is...

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By Jitta Rao

updated about 1 year ago

Can I customize the Gist Messenger?

Yes, you can customize the Gist messenger to match your brand, and we certainly recommend that you do so. You can change the color of the button and the messenger widget in the settings tab. Note...

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By Jitta Rao

updated 10 months ago

Add and Remove Team Members

Having more teammates on Gist helps you manage your sales, marketing and customer communication efforts better, and helps your entire team send out a uniform message to your users, If you wish to...

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By Jitta Rao

updated 3 months ago

Complete your profile on Gist

Once you have everything setup, you can update your company profile including name, website and logo, which can be used when sending messages to your users. To update your company profile on Gist,...

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By Jitta Rao

updated 6 months ago

Overview of the Gist Affiliate Program

In this article, you will learn about the Gist affiliate program. If you are promoting Gist, you will be able to review the Gist Affiliate Program here, to learn about required forms, affiliate...

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By Jitta Rao

updated about 2 months ago

Set up your import CSV file

\When you import contacts to Gist, you’ll match each column in your import file to a property in your Gist workspace. Certain types of fields, like email address and birthday, require a specific...

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By Jitta Rao

updated 5 months ago

How do I import contacts with multiple tags?

To import contacts with multiple tags, list those tags in a single column in your CSV file and separate them with a comma. Your single cell can look like this: TAG1 ,TAG2,TAG3 . In this case, it...

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By Jitta Rao

updated 8 months ago

Do I need to have an email address for all contacts?

Yes, all contacts in your Gist account must have an email address.

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By Jitta Rao

updated 8 months ago

How do I see my recent imports?

You can access your recent imports from Settings > Import . This page will list all the previous imports that was performed in the workspace including which teammate imported it and when, how many...

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By Jitta Rao

updated 8 months ago

About Gist's Refund Policy

We understand things don't always work out. If you do have to leave, we want what's best for you. And if for any reason, you are unhappy with your Gist purchase, we do offer a 14-day money back...

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By Jitta Rao

updated 7 months ago

Cancel Your Gist Account

Thank you for using Gist. We understand that account cancellations do occur and we offer a quick process to close your account. Cancel Account In the event that you need to cancel/delete/close your...

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By Jitta Rao

updated 4 months ago

How do I delete or close my workspace?

Maybe a workspace has outlived its usefulness, or you want to start fresh - or you're simply done with Gist (we'll try to be okay with that 🙃). Regardless, we want to make it straightforward for...

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By Jitta Rao

updated 2 months ago