Create Jira issues directly from Inbox, and get updated when they close

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By Jitta

updated 3 months ago

The Jira app helps your support and engineering teams work together to resolve customer-reported by keeping your conversations and Jira issues automatically in sync.

It only takes a few clicks to get set up, and then you’ll be able to quickly find and attach Jira issues to conversations from your Inbox directly for easy reference.

How to integrate

You can integrate Jira with Gist simply by clicking through a few short steps.

Note: You need to have admin permissions for both Gist and for the Jira organization you’d like to add.

  1. First, log into your Gist account and navigate to your App & Integrations. Then, search for the Jira app and click ‘Install now.’
  2. Jira will open in a new tab and you'll be asked to authorize the application. Authorizing the application will enable Gist to receive webhooks from Jira when a connected issue is updated.

Once you authorize the application, you'll be redirected back to your Gist workspace.

Create Jira issues

It’s easy to create Jira issues directly from a conversation in Gist.

Just hover over a conversation you’d like to track as a Jira issue, and click on the Jira widget on the right sidebar:

Start by clicking Create a new issue to kick off the process.

In the first step you have to choose the Jira project for your new issue. You can either search for a project by text or project key, or directly select a project from the list.

Next Select the issue type for the new issue or click Change project if you want to create the issue on a different project.

In the final step fill in the issue fields and click Create to create the issue.

Once the issue has been created, the app will show a message to confirm successful completion of the process. Click Done to return to the app home screen.

The new issue now shows up under linked issues for the selected conversation. The app also has added an internal note to the conversation to record the create event.

Link existing issues

Find the Jira app in the right-side panel and click Link an existing issue to get started.

The app shows a selection of the five most recently created issues. If you do not see the issue that you are looking for use the issue search to find the issue. You can search by issue key, e.g. DEV-25, or by text.

Select an issue you want to link to the current conversation and click Link issue to confirm it.

A confirmation message will indicate that the link has been established successfully. Click Done to return to the main screen where you can now see the linked Jira issue.


Need Help?

If you have any further questions, please start a Live Chat. Just "Click" on the Chat Icon in the lower right corner to talk with our support team.

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