Moving To Gist From Olark
By Jitta Rao
updated 6 months ago
Ready to leave Olark and bring your business to Gist?
Great! We’d love to build your business!
When you join Gist, you will have access to the features you use the most at Olark. You will also have access to more features that are only available with Gist.
Easily move your Live Chat from Olark to Gist.
When you switch from Olark to Gist, you just need to copy your Chat Settings from Olark to Gist. This is done by copying your current Olark Settings/Prompts from Olark. Then you can upload a CSV file of your Contacts to Gist.
Step #1 - Setup Your First Live Chat with Gist
It's super simple to use and you can get started by following along with this Getting Started guide:
Step #2 - Import Your Contacts
Unlike Olark, Gist offers a full suite of Marketing Tools. The fastest way to experience the power of Gist is to Import your Contacts and start managing your entire business from the Gist platform. You can import the details of your contacts, including their name, email address, job title, company, location and more.
You’ll be getting more. For Less.
One of the main benefits of moving to Gist is your lower monthly bill. For many, the savings are substantial. You will also have an entire suite of marketing tools with Gist that Olark does not offer.
For a more complete comparison please check out our comparison page here.
Gist is an all-in-one platform for your business.
Olark is great at what it does. For the most part, it does Chat.
Gist is an all-in-one customer communication and marketing automation platform. Gist helps you grow your business and engage with your customers across their lifecycle. It is a complete marketing and growth stack for your business. Gist offers Live Chat, Email Marketing, Automation, Event tracking, Lead Generation Forms and more.
Here's a simple comparison between Gist and Olark, including the differences in features and experience.
1. Gist offers a complete Meeting Scheduler suite.
In addition to the chat feature where Gist matches Olark, Gist also has the ability to schedule your meetings.
With GIst Meetings you have the ability to:
- Send the meeting link in your emails to book prospects right then and there.
- Use bots to book meetings for you.
- Schedule a demo for your product/service.
Any meetings you need to set, a scheduler tool makes it easier. Olark does not have a meeting scheduler solution.
2. Gist lets you create a Knowledge Base.
In addition to a help desk, many businesses will want to include a knowledge base full of articles relating to processes, product features and other common issues for your customers.
Gist has a knowledge base tool that allows for you to quickly:
- Create new articles with different media sources (text, images, videos)
- Draft and publish articles that are immediately searchable
- Serve customers who submit common questions to your support team
Olark does not offer a knowledge base solution at this time.
3. Gist lets you send follow-up emails (and any other kind of email you want)!
Live Chat is powerful, but you are missing out if you don't connect it to your email marketing strategy!
Live chat requires chat participants to return to your site or application in order to continue the conversation. Gist’s email marketing feature works well with our other tools, especially event tracking and marketing automation.
Olark does not do email.
As mentioned above, if you want a more in-depth comparison please check out our comparison page here.
If you have any questions about moving your business to Gist, please start a Live Chat in the lower right corner!