Why am I missing some data of users that are showing up on my own system?

By Jitta

Updated 6 days ago

It is possible that some of your users are using some kind of adblockers or any other browser extensions to block Javascript on your website.

While Gist doesn’t provide ads, most adblockers (like Adblock, uBlock, Ghostery, etc.) automatically block any Javascript on a website, and this includes the tracking functionality that Gist has.

The JS snippet code that you pasted in your website code does not run anymore due to the adblocker software acting as an obstruction, and as a consequence, Gist cannot track user data.

While we at Gist respect customer privacy and individual choices of people who want to disable any tracking software, you can certainly request your customers to manually disable the adblockers, or at least create an exception for your site by adding your website to the adblocker’s whitelist.

This would re-enable Gist to track user data and you will be able to view user properties for everyone in your database.

If you believe you're unable to view or access user details in Gist for any other reason, reach out to us and we’ll look into it.

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