Why am I missing some user data?
By Jitta Rao
updated 4 months ago
The JS snippet code that you pasted in your website code does not run anymore due to the ad-blocker software acting as an obstruction, and as a consequence, Gist cannot track user data.
While we at Gist respect customer privacy and individual choices of people who want to disable any tracking software, you can certainly request your customers to manually disable the ad-blockers, or at least create an exception for your site by adding your website to the ad-blocker's white list.
This would re-enable Gist to track user data and you will be able to view user properties for everyone in your database.
If you believe you're unable to view or access user details in Gist for any other reason, reach out to us and we’ll look into it.
If you have any further questions, please start a Live Chat. Just "Click" on the Chat Icon in the lower right corner to talk with our support team.